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\nPersonalized gifts sit close to other people’s creative work: favourite characters, team names, song lyrics, famous quotes, artwork found online. This Intellectual Property Policy explains how Hugs Made approaches trademarks, copyrights, designs and other rights; what we will and will not personalize; how rights holders can report a concern; and how we protect our own name and designs. Copyright notices follow the specific steps on our DMCA page; this page covers the wider picture.
\nHugs Made is built on a simple idea: a gift becomes special because of what you add to it, the names of the people you love, a date that matters, a photo from your own album. Our designs are meant to frame that personal content, not to borrow fame from someone else’s brand. We do not sell licensed merchandise, and we do not claim any partnership with, or endorsement by, other brands, sports teams, film studios or artists.
\n| Type | \nWhat it protects | \nTypical example on a gift | \n
|---|---|---|
| Trademark | \nNames, logos and slogans that identify a business | \nA sports team logo, a brand name, a well-known slogan | \n
| Copyright | \nOriginal creative works | \nIllustrations, photos, song lyrics, poems, book quotes | \n
| Character rights | \nRecognisable characters, often protected by copyright and trademark | \nCartoon or film characters, mascots | \n
| Right of publicity | \nA person’s name or likeness used commercially | \nA celebrity’s photo or signature | \n
| Design rights and trade dress | \nThe distinctive look of a product or packaging | \nA recognisable product shape copied onto a gift | \n
To respect other people’s rights, we may decline personalisation requests that include:
\nIf we cannot produce a request, we contact you by email. You can choose to send different details within a reasonable time, or we cancel the order and refund the full amount. We never print a modified version of protected content without asking you first.
\nWhen you type text or share a photo link in the Order notes box at checkout, you confirm that you own it or have permission to use it, and that it does not infringe anyone else’s rights. You remain the owner of your own words and photos; you give us permission to use them only to make and deliver your order. Customer photos are deleted 30 days after delivery, as explained in our Privacy Policy.
\nIf you own a trademark, copyright or other right and believe a product or content on hugsmade.shop infringes it, email support@hugsmade.shop with the subject “IP concern” and include:
\nFor copyright specifically, please also include the statements listed on our DMCA page.
\n| Stage | \nWhat happens | \n
|---|---|
| Acknowledgement | \nWe confirm receipt within 24 hours on business days. | \n
| Review | \nWe review the report, the rights described and every page mentioned. If we need more information, we ask. | \n
| Action | \nWhere a report is valid, we remove the product or content, stop selling the design and check related products. | \n
| Follow-up | \nWe tell you what action we took. Where appropriate, we explain our reasons if we decide no action is needed. | \n
We aim to be fair to rights holders and to our customers. If a report is incomplete or unclear, we will ask for details rather than ignore it.
\nThe Hugs Made name, the hug-and-heart logo, the design of this website, our own product designs, photos and text belong to Hugs Made or are used with permission. You may share links to our pages and talk about our products, but you may not copy our designs, photos or text to sell products, run advertisements or create a website that could be confused with ours. If you would like to use any of our content, please ask first by email.
\nIf you find a website, social account or advertisement that uses the Hugs Made name or logo and you are not sure it is us, please tell us. Our only website is hugsmade.shop and our only support address is support@hugsmade.shop. We do not ask customers for payment outside our own checkout.
\nSome words and images are free for everyone to use. Very old poems, traditional prayers and blessings, folk sayings and many proverbs are in the public domain, which means no one owns exclusive rights to them any more. Simple shapes such as hearts, stars, snowflakes and Christmas trees are also free to use in their basic form. These are good choices when you want a meaningful line on a memorial keepsake or a family sign. Be careful with modern translations or arrangements of old texts, though: a new translation can be protected even when the original is not.
\nA photo gift shows real people. Before you share a photo, please make sure the people in it would be happy to see it on a mug, an ornament or a sign, especially if it will be given to someone outside the family. For photos of children, the decision belongs to their parents or guardians. We only use photos to make the gift you ordered and delete them 30 days after delivery; we never use customer photos in our marketing without explicit written permission.
\nIf you write a review or send us content, it must be your own words and photos. Please do not include other people’s private information or content you copied from elsewhere. We may remove a submission that infringes someone else’s rights, and we tell the person who submitted it why.
\nSometimes customers ask for a gift “in the style of” a famous brand, film or cartoon. A general mood, such as “cosy winter cabin” or “vintage floral”, is fine. A design that copies recognisable characters, logos, fonts or artwork from a specific brand is not, even if names are changed. We will suggest an original alternative that keeps the feeling you are after.
\nIf you are a rights holder and would prefer to discuss a concern informally before sending a formal report, write to us. We are glad to talk, to explain how a design came to be on the site, and to agree a sensible outcome.
\nWe may refuse further orders from customers who repeatedly ask us to reproduce protected content after we have explained this policy, and we may remove products or content that are the subject of repeated valid reports.
\nShort common sayings are usually fine. Quotes from recent books, films or songs often belong to someone else. If in doubt, ask us before ordering and we will tell you whether we can produce it.
\nIf it is your own business and you are authorised to use the logo, write to us before ordering so we can confirm the details.
\nWe email you to suggest an alternative. If you prefer not to change it, we cancel the order and refund the full amount.
\nYes. A drawing by your own child is family artwork, and it makes a lovely gift. Photograph it in good light and share the photo link in the Order notes box.
\nYes. Place names written as plain words are fine. Logos or official emblems of a city, park or venue are a different matter, and we may suggest plain text instead.
\nEmail support@hugsmade.shop with the subject “IP concern”, or write to Hugs Made, 8601 Beach Blvd Apt 722, Jacksonville, FL 32216, US. Related pages: DMCA, Terms of Service and Contact Us.
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