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\nA personalized gift usually has a date attached to it: a birthday, an anniversary, the first Christmas in a new home. This Shipping & Delivery policy explains how Hugs Made gets your order from the moment you place it to the moment it reaches the door, how long each step takes, what shipping costs (nothing) and where we deliver. It applies to every order placed on hugsmade.shop. If something here is unclear, write to support@hugsmade.shop and we will reply within 24 hours on business days.
\nEvery Hugs Made order goes through two stages, and the total time you wait is the two added together.
\nProcessing starts once your order is placed and paid. During these 1-3 business days we read the personalisation you typed in the Order notes box at checkout, personalize your gift exactly as written, and prepare it for shipping. Because each item carries your own names, dates or photo, it is not pulled ready-made from a shelf, which is why this stage exists at all.
\nOnce your parcel leaves us, the carrier takes 7-14 business days to deliver it to addresses in the United States, Canada, Australia and New Zealand. Transit times are estimates rather than guaranteed dates; weather, peak holiday volume and local delivery conditions can move a parcel faster or slower than average.
\nBusiness days are Monday to Friday, not counting public holidays. An order placed on a Friday evening or over a weekend starts processing on the next business day. If you are counting backwards from an important date, count business days, not calendar days.
\nShipping is free for every order we deliver. There is no minimum order value and no coupon to remember: the free shipping method appears at checkout automatically once you enter an address in one of our four delivery countries.
\n| Destination | \nShipping cost | \nProcessing | \nTransit | \nTypical total | \n
|---|---|---|---|---|
| United States | \nFree, no minimum | \n1-3 business days | \n7-14 business days | \n8-17 business days | \n
| Canada | \nFree, no minimum | \n1-3 business days | \n7-14 business days | \n8-17 business days | \n
| Australia | \nFree, no minimum | \n1-3 business days | \n7-14 business days | \n8-17 business days | \n
| New Zealand | \nFree, no minimum | \n1-3 business days | \n7-14 business days | \n8-17 business days | \n
We do not currently deliver to other countries. If you enter an address outside the United States, Canada, Australia or New Zealand, checkout will not offer a shipping method. If you want to send a gift to someone abroad, the easiest option is to ship to a friend or relative in one of our four delivery countries who can pass it on.
\nThe single most useful thing we can tell you: order early. Adding the longest processing time to the longest transit time gives 17 business days, which is a little over three calendar weeks. For a gift that must arrive by a particular day, we suggest ordering about four weeks ahead, and earlier still in November and December.
\n| Occasion | \nSuggested latest order date | \nWhy | \n
|---|---|---|
| Birthdays and anniversaries | \nAbout four weeks before the day | \nCovers 1-3 business days of processing plus 7-14 business days of transit, with a small buffer | \n
| Mother’s Day and Father’s Day | \nFour to five weeks before | \nGift seasons are busy for carriers; dates also differ between countries | \n
| Christmas | \nEarly to mid November | \nDecember is the busiest month for parcel networks in all four countries | \n
| Memorial and sympathy gifts | \nAs soon as you know the date that matters | \nWe cannot speed up carriers, so the earlier the better | \n
These are suggestions, not promises. If a date is close, email us before you order and we will tell you honestly whether the standard timeline is likely to make it.
\nMost delivery problems with personalized gifts are not really shipping problems at all. They happen when a name or date needs fixing after production has started. A few minutes at checkout save days later.
\nPlease check the recipient’s name, street, apartment or unit number, city, state, province or region, and ZIP or postal code before you pay. Small details matter: a missing apartment number is one of the most common reasons a parcel is delayed or returned.
\nMany of our customers ship directly to the person they are celebrating. Enter the recipient’s name and address as the shipping address and your own details as the billing address. If you would like the delivery to be a surprise, keep the recipient’s email out of the order so they do not receive our messages.
\nAddress changes follow the same rule as other changes: write to us within 24 hours of placing your order and we will update it. After that window, or after the parcel has shipped, contact us anyway and we will help where we can, but we cannot promise that a carrier will reroute a parcel already on its way.
\nYou receive an order confirmation email when your order is placed. You can check the status of your order at any time on our Order Tracking page using your order number and the email address you used at checkout. If you have questions about where a parcel is, write to us with your order number and we will look into it for you.
\nMost parcels arrive within the estimate above. When one does not, we would rather hear from you early than late.
\nIf the 7-14 business days of transit have passed and your parcel has not arrived, email support@hugsmade.shop with your order number and the delivery address. We will check the order and work with you on the next step.
\nPlease check around the property, with neighbours, building reception or a parcel room, and with your local post office or carrier depot. Parcels are sometimes left in a safe place or delivered a day after the status changes. If it still cannot be found, contact us and we will help.
\nOrnaments, figures and ceramic mugs are packed with care, but accidents in transit can happen. If your gift arrives chipped, cracked or broken, keep the packaging and take a few photos of the item and the box, then email us with your order number. We will help put it right. Every item is also covered by our 60-day returns with a free return label, explained in our Returns & Exchanges Policy, and refunds are issued within 7 days of receiving the return, as described in our Refund Policy.
\nAll prices on hugsmade.shop are in US dollars, and no sales tax is added at our checkout. Orders ship from the USA, so parcels going to Canada, Australia or New Zealand cross a border. Whether any import duty, tax or customs charge applies depends on the rules of the destination country and the value of the parcel. If you have a question about a specific order, contact us before you buy and we will tell you what we know.
\nThe weeks before Mother’s Day, Valentine’s Day and Christmas are the busiest of the year for gift orders and for the carriers that deliver them. Our processing time stays at 1-3 business days, but carrier transit can stretch toward the upper end of the 7-14 business day range. If a holiday falls inside your delivery window, add a few extra days to your plan.
\nNo. Shipping is free on every order to the United States, Canada, Australia and New Zealand, whether you order one mug or a whole set of family ornaments.
\nWe offer one free shipping method. The best way to receive a gift sooner is to order early and to double-check your personalisation so nothing needs to be corrected later.
\nPersonalisation is already included in the 1-3 business days of processing. There is no extra waiting time for names, dates or a photo.
\nEnter the address at checkout exactly as the recipient receives mail. If you are unsure whether an address is suitable, email us before ordering and we will help you check.
\nWe are happy to help with any question about delivery times, addresses or a parcel on its way. Email support@hugsmade.shop, submit a ticket or visit our Help Center. Please include your order number if you have one; we reply within 24 hours on business days. You may also find your answer in our FAQs.
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