Privacy Policy
Last updated:
Personalized gifts are, by nature, personal. To make one, we need to know the names, dates and sometimes the photos that matter to you. This Privacy Policy explains what personal information Hugs Made collects when you visit hugsmade.shop or place an order, why we collect it, who we share it with, how long we keep it and what choices and rights you have. The store is operated by Hugs Made, 8601 Beach Blvd Apt 722, Jacksonville, FL 32216, US. If you have any question about your privacy, email support@hugsmade.shop.
Privacy at a glance
- We collect what we need to make your gift, deliver it and help you afterwards.
- Photos you share for photo gifts are deleted 30 days after delivery.
- We do not sell your personal information.
- Card details are handled by the payment provider you choose at checkout; we never see or store your full card number.
- You can ask to see, correct or delete your information at any time by email.
1. Information we collect
1.1 Information you give us when you order
When you place an order, we collect your name, email address, billing address, shipping address, an optional phone number if you enter one, the products and options you chose, and the order total. If you send a gift to someone else, we also collect the recipient’s name and address so we can deliver it.
1.2 Personalisation details
Everything you type in the Order notes box at checkout is stored with your order: names, dates, messages and, for photo gifts, the link to your photo. These details often belong to other people, such as children, grandchildren, partners or loved ones who have passed away. We use them only to make and deliver the gift you ordered and to help you with that order.
1.3 Photos for photo gifts
When you share a link to a photo, we open it and use the image only to personalize your gift. We delete customer photos 30 days after delivery. After that, if you would like the same photo on a new gift, simply share the link again with your new order. Please share only photos you have the right to use, and avoid photos that show sensitive information such as documents or addresses.
1.4 Information you send us
When you email us or submit a support ticket, we keep your message, your email address and anything you attach, such as photos of a damaged item, so we can answer and keep a record of what was agreed.
1.5 Account information
If you create an account, we store your login email, your name, a securely hashed password and your order history so you can see past orders and check out faster.
1.6 Information collected automatically
When you browse the site, our web server and the software that runs the store record technical information such as your IP address, browser and device type, the pages you view, the page that referred you and the date and time of your visit. Cookies and similar technologies, described in section 5, keep your cart and checkout working.
1.7 Information from payment providers
The payment provider that processes your payment tells us whether it was successful and may share limited details, such as the payment type and, for cards, the last four digits. We never receive your full card number or security code.
2. How we use your information
| Purpose | Information used | Legal basis (where applicable) |
|---|---|---|
| Make your personalized gift | Order notes, chosen options, photo link | Performing our contract with you |
| Ship and deliver your order | Recipient name and shipping address | Performing our contract with you |
| Send order emails and answer questions | Name, email, order details, messages | Performing our contract with you |
| Handle cancellations, returns and refunds | Order details, messages, photos you send | Performing our contract; legal obligations |
| Keep the site secure and prevent fraud | Technical data, order details | Our legitimate interests |
| Keep business and accounting records | Order and payment records | Legal obligations |
| Send marketing emails, if you ask for them | Email address | Your consent |
We do not use your personalisation details or photos for advertising, and we do not show them publicly. We would only ever use a customer photo in our own marketing with that customer’s explicit written permission.
3. How we share information
We share personal information only with the service providers that help us run the store, and only the information each one needs:
- Payment providers that process your payment at checkout.
- Production and shipping partners and carriers that personalize, pack and deliver your order, which need your personalisation details and the recipient’s name and address.
- Hosting and email providers that keep the website and our support mailbox running.
These providers may use your information only to provide their service to us. We may also disclose information if the law requires it, to respond to a valid legal request, or to protect the rights, property or safety of our customers or of Hugs Made. If the business is ever sold or merged, customer information may transfer to the new owner under the same protections described here.
4. We do not sell your information
We do not sell personal information, and we do not share it with third parties for their own advertising. We do not run third-party advertising or analytics trackers on hugsmade.shop at the date of this policy. If that ever changes, we will update this page first and, where the law requires it, ask for your consent.
5. Cookies and similar technologies
Cookies are small files stored by your browser. The store uses essential cookies to remember your cart, keep you logged in, protect the checkout and remember choices such as items you added. WooCommerce, the software that runs our checkout, may also record which page or link brought you to the store, so we understand how customers find us; this information stays with us. You can block or delete cookies in your browser settings, but if you block essential cookies, the cart and checkout will not work.
6. How long we keep information
| Information | How long we keep it |
|---|---|
| Customer photos shared for photo gifts | Deleted 30 days after delivery |
| Order records, including order notes | As long as needed for the order, returns and our legal and accounting obligations |
| Support emails and tickets | As long as useful to resolve your request and keep a record of what was agreed |
| Account details | Until you ask us to close your account |
| Marketing preferences | Until you unsubscribe |
When information is no longer needed, we delete it or make it anonymous.
7. How we protect information
The whole site uses encrypted HTTPS connections. Access to customer information is limited to the people and providers who need it to make and deliver your order or to support you. Payments are processed by the payment provider, not on our servers. No system is completely secure, but we take reasonable steps to protect your information, and we will tell you if a security problem affects your data where the law requires it.
8. Your rights and choices
Depending on where you live, you may have the right to:
- ask what personal information we hold about you and receive a copy;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information, subject to records we must keep by law;
- object to or ask us to restrict certain uses;
- withdraw consent you gave, such as for marketing emails, at any time;
- receive your information in a portable format;
- opt out of any sale or sharing of personal information (we do not sell or share it for advertising).
To make a request, email support@hugsmade.shop from the address you used with us, or tell us your order number. We may need to confirm your identity before acting on a request. We reply within 24 hours on business days and complete requests within the time the law allows. We will never treat you differently for exercising your rights.
9. Information about other people
Personalized gifts naturally include details about other people: a grandchild’s name, a partner’s birthday, a photo of the whole family. When you share those details, please make sure the people involved would be comfortable with it, especially for photos. We use these details only to make the gift. If someone asks us to remove their information from an order, we will help, as long as it does not prevent us from meeting a legal obligation.
10. Children’s privacy
Hugs Made is a store for adults buying gifts. We do not knowingly collect personal information from children under 13 (or under 16 where local law sets a higher age). Gifts often carry children’s first names, and we treat those names as personalisation details used only to make the gift. If you believe a child has given us personal information directly, contact us and we will delete it.
11. Residents of specific places
United States
Residents of some US states, including California, have specific rights over personal information, such as knowing what is collected, deleting it and opting out of its sale or sharing. We do not sell or share personal information for cross-context advertising. You can use the rights in section 8 by emailing us.
Canada, Australia and New Zealand
If you live in Canada, Australia or New Zealand, you can ask to access and correct your personal information and complain about how it is handled. Please contact us first; if you are not satisfied with our answer, you may contact the privacy regulator in your country.
12. International processing
Hugs Made is based in the United States and orders ship from the USA. If you order from Canada, Australia or New Zealand, your information is processed in the United States and, where needed, in the countries where our service providers operate.
13. Marketing emails
We send order and support emails because they are part of your order. We only send marketing emails if you ask for them, and every marketing email includes an unsubscribe link. Unsubscribing does not affect emails about your orders.
14. Changes to this policy
We may update this policy when our practices or the law change. The “Last updated” date at the top shows when it last changed. If a change is significant, we will put a notice on the site or email customers with an account.
15. Contact
For any privacy question or request, email support@hugsmade.shop or submit a ticket. Postal address: Hugs Made, 8601 Beach Blvd Apt 722, Jacksonville, FL 32216, US. Related pages: Terms of Service, Contact Us and FAQs.