Sitemap
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This sitemap lists every public page on hugsmade.shop and explains how the store is organised, so you can find a gift, a policy or an answer in as few clicks as possible. The list directly below updates automatically as pages and collections are added. Further down, you will find a guide to each part of the store and to the pages you might need before, during and after an order.
Pages
How the store is organised
- Shop by type: mugs, ornaments, keepsake figures, family signs and decor, photo gifts and memorial keepsakes.
- Shop by recipient: Mom and Grandma, Dad and Grandpa, couples, family and friends.
- Shop by occasion: birthdays, anniversaries, Mother’s Day and Christmas.
- Help and policies: support pages, shipping, returns, refunds, payments, privacy and terms.
1. The main menu
The menu at the top of every page follows the way most people shop for a personalized gift. The first six links take you straight to a type of gift: Mugs, Ornaments, Keepsakes, Home Decor, Photo Gifts and Memorial. “Gifts For” opens a short list of recipients, and “Occasions” opens the moments people celebrate most. On a phone, tap the menu icon at the top left to see the same links, plus search and your account.
The search box at the top of the page searches product names and descriptions. Try searching for a type of gift (“ornament”), a recipient (“grandma”) or an occasion (“anniversary”).
2. Gift collections by type
| Collection | What you will find |
|---|---|
| Custom Mugs | Everyday mugs personalized with names, dates or a short message |
| Personalized Ornaments | Ornaments with family names and years, in materials listed on each product page |
| Keepsake Figures | Small figures and keepsakes for shelves, desks and mantels |
| Family Signs & Home Decor | Signs, pillows and decor with family names |
| Photo Gifts | Gifts carrying a favourite photo you share as a link |
| Memorial Keepsakes | Gentle pieces with a loved one’s name and dates |
Each collection page begins with a short guide to that kind of gift: what to write on it, how to choose a size and how long it takes to arrive. Collections that do not yet have products show their guide and a short note, and appear in the automatic list above once products are added.
3. Gifts by recipient
If you know who the gift is for but not what to give, start with Gifts by Recipient. It has four sections:
- Gifts for Mom & Grandma: gifts with children’s and grandchildren’s names.
- Gifts for Dad & Grandpa: mugs, signs and keepsakes for the men of the family.
- Gifts for Couples: two names and one date, for anniversaries and weddings.
- Gifts for Family & Friends: sisters, brothers, best friends and the whole household.
4. Gifts by occasion
If a date is driving your search, start with Gifts by Occasion, where each occasion page includes ordering-time advice:
The same four occasions appear as round buttons just below the welcome section on our home page.
5. Pages to read before you order
| Page | Why it helps |
|---|---|
| FAQs | How to add names and photos in the Order notes box, sizes, timing and returns in short answers |
| Size Guide | Choosing between mug, ornament, figure and sign sizes, and how much text fits |
| Shipping & Delivery | 1-3 business days of processing, 7-14 business days of delivery, free shipping to the US, Canada, Australia and New Zealand |
| Payment Methods | Currency, when you are charged and how payments are protected |
| About Us | Who we are and what we promise every customer |
6. Pages for after you order
| Page | When to use it |
|---|---|
| Cancel or Change an Order | To fix names, dates, options or the address within 24 hours of ordering |
| Order Tracking | To check your order status with your order number and email |
| Returns & Exchanges | To return any item within 60 days with a free return label |
| Refund Policy | To see when refunds are issued (within 7 days of receiving your return) and how store credit works |
| Help Center | To find any support topic in one place |
7. Contact and support
We support customers by email and reply within 24 hours on business days. The Contact Us page lists what to include in your message and where to find quick answers by topic. The Submit a Ticket page offers ready-made email links with the right subject line for each kind of request, such as a change, a return or a question before ordering. Our address is support@hugsmade.shop.
8. Legal pages
- Terms of Service: the agreement for using the site and placing an order, governed by the laws of the State of Florida.
- Privacy Policy: what we collect, how we use it, and that customer photos are deleted 30 days after delivery.
- DMCA: how to send a copyright notice or counter-notice.
- Intellectual Property Policy: trademarks, characters and what we can and cannot personalize.
9. Your account and cart
The account icon at the top of the page opens My account, where you can log in, see past orders and manage saved addresses. The cart icon shows what you have added. Personalisation is not added in the cart; you type it in the Order notes box on the checkout page, just before paying.
10. Footer links
The footer at the bottom of every page repeats the most important links in three groups. Shop lists the six gift types. Customer Support lists FAQs, Help Center, Order Tracking, Shipping & Delivery, Cancel or Change an Order, Refund Policy, Returns & Exchanges, Size Guide, DMCA and the Intellectual Property Policy. Company lists About Us, Contact Us, Submit a Ticket, Privacy Policy, Terms of Service, Payment Methods and this Sitemap. The footer also shows our business address and support email.
11. Finding something quickly
- A gift for a date: open Occasions in the menu, then check the ordering advice at the top of the occasion page.
- A gift for a person: open Gifts For in the menu.
- A specific kind of gift: use the first six menu links or the search box.
- An answer about your order: start at the Help Center or Order Tracking.
- A policy number: returns 60 days, refunds within 7 days of receiving the return, changes within 24 hours, processing 1-3 business days, delivery 7-14 business days.
12. What each policy page covers
Shipping & Delivery
Explains the two stages of every delivery, processing in 1-3 business days and transit in 7-14 business days, the four countries we deliver to, free shipping with no minimum, planning around important dates, address tips, late or damaged parcels and customs questions for Canada, Australia and New Zealand.
Cancel or Change an Order
Explains the 24-hour window for changing names, dates, photo links, options, quantity or the address, how to cancel for a full refund, what happens after the window and how to write a clear change request.
Returns & Exchanges
Explains the 60-day return window for every item, personalized ones included, the free return label even for change of mind, how to pack fragile gifts, exchanges as a return plus a new order, and what happens when your parcel arrives.
Refund Policy
Explains the money side of a return: refunds issued within 7 days of receiving the return to your original payment method, store credit that never expires, partial orders, gift orders and what to do about an unexpected charge.
Payment Methods
Explains that prices are in US dollars, that payment options are shown at checkout, when you are charged, how payments are protected, how to solve a declined payment and how to stay safe from messages pretending to be us.
Privacy Policy
Explains what personal information we collect, including personalisation details and photo links, why we use it, who we share it with, how long we keep it, that customer photos are deleted 30 days after delivery, and how to use your privacy rights.
Terms of Service
Sets out the agreement between you and Hugs Made, including how personalisation works without a proof, what we may decline to print, prices, orders, shipping, returns, liability and Florida governing law.
Support pages
The FAQs answer the most common questions in a few lines each. The Help Center groups every support topic with links. Order Tracking checks your order status. Contact Us and Submit a Ticket explain how to reach us by email with the right details. The Size Guide helps you choose sizes and care for your gift. The DMCA and Intellectual Property pages explain how rights holders can raise a concern, and what kinds of personalisation we may have to decline, such as logos, characters and lyrics.
13. Store numbers in one place
| Topic | Number |
|---|---|
| Processing (including personalisation) | 1-3 business days |
| Delivery to the US, Canada, Australia and New Zealand | 7-14 business days |
| Shipping cost | Free, no minimum |
| Change or cancel | Within 24 hours of ordering |
| Returns | 60 days, free return label |
| Refunds | Within 7 days of receiving the return |
| Support reply | Within 24 hours on business days |
| Customer photos | Deleted 30 days after delivery |
| Store credit | Never expires |
14. Navigation tips
Every page has a single main heading at the top and section headings below it, so you can jump through a page with your screen reader’s heading navigation or by scanning the bold titles. Long policy pages start with a short summary box with the key numbers. Links are written to describe where they go, such as “Returns & Exchanges”, rather than “click here”. If any page is hard to use on your device, please tell us at our support address and we will help you by email.
15. For search engines and assistants
Search engines can find the machine-readable sitemap of this store at /wp-sitemap.xml. It lists the same public pages and collections as this page, and is updated automatically. Collections without products are left out of the automatic lists until products are added, so that visitors and search engines only see pages with something to offer.
16. Can’t find what you need?
Email support@hugsmade.shop and tell us what you were looking for. We reply within 24 hours on business days and will point you to the right page or answer your question directly. Hugs Made, 8601 Beach Blvd Apt 722, Jacksonville, FL 32216, US.